Privacy Policy
Welcome to Cordie. We are committed to ensuring that your privacy is protected.
This privacy policy explains what sort of information we collect about you, how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information. It also sets out the procedures that we have in place to safeguard your privacy. By submitting your information, you consent to the use of that information as set out in this policy.
Please contact us if you would like a separate copy of this policy.
PRIVACY POLICY
At Cordie Ltd we do all we can to respect your right to privacy and the protection of your personal information. This is a detailed statement of what we do with your information in order to run our business and provide our customers with products and services.
SUMMARY
This Privacy Statement sets out how we use and protect any information that you give us. It applies to data provided over the phone, by post, shared digitally including by e-mail or via online platforms such as our website, stored in our computer systems or in hard copy.
The personal data, in any format, that we collect and hold is important to us and is handled in accordance with this Privacy Statement. We are committed to ensuring that your privacy is protected. Where we ask you to provide information by which you can be identified when using our website, or any of our services, you can be assured that it will only be used in accordance with this Privacy statement. We will always explain clearly what data we are collecting about you and why. We will only collect data we need to give you a better experience, to improve and deliver our services to you, and to meet our responsibilities to you.
THE BASIS FOR PROCESSING YOUR INFORMATION AND HOW WE USE IT
We will only use your personal information where one of the following applies:
You have given us your consent to contact you, such as sending you marketing communications or information about third parties which we think you may find interesting. You can withdraw your consent anytime by contacting us directly;
To interact with you before you are enrolled as a student, as part of the admissions process (e.g. to send you a prospectus or answer queries about our courses);
Once you have enrolled, to provide you with the services as set out in our Student Handbook;
It is necessary for performing a contract that we have with you or your employer organisation;
To deal with any concerns or feedback you may have;
For our own (or a third party’s) legitimate interests provided your rights do not override these interests, such as:
Fraud prevention
Sending suitable communications to you
Monitoring and improving our products and services
Enhancing the learning experience
Managing the data that we hold
To comply with a legal obligation;
For any other purpose for which you provide us with your personal data.
Your personal information will only be used for the purpose or purposes for which it was collected. It will not be sold, shared, or distributed to third parties unless we have your permission or where it is necessary for one of the reasons listed above.
THE INFORMATION WE USE
We collect and process various types of information. Most of the information will have been provided by you, or created through your use of our products and services. We also collect information from the technology you use when liaising with us.
In particular, we may collect the following information from you when you enrol as a student, book courses/exams, complete feedback or booking forms, provide services to us, or purchase goods or services from us:
Your name, gender and date of birth
Addresses (home & work), contact telephone numbers and e-mail addresses (home, work & mobile)
Credit/debit card and/or bank details
Employment status
Career details – current role, job description, salary and any previous employment(s)
Company name, address and contact information
Current qualifications and education history details
Assessment information (e.g. exam results)
Training undertaken as part of CPD
Progress/scoring of online self-assessment tools
Progress/scoring of online competency tools
CIPS membership details, and so on.
Sensitive data that we may collect (including Special Category data as defined by the Data Protection Act 2018):
Medical history/evidence (special requirements) where this is required for reasonable adjustments, special consideration, exam deferrals, or accommodating your attendance at study centre courses;
Information about disabilities where this is required for reasonable adjustments;
Information that you provide us when applying for special consideration or to defer an exam booking.
WHERE WE GET THIS INFORMATION FROM
We collect information from you, for example, when you:
Make an enquiry with us
Submit an enrolment or booking form, or to sit an exam
Book onto a study centre course, a training course or an exam
Purchase books and/or other learning materials
Choose to upload your information on to our Virtual Purchasing Academy (VPA)
Use our website www.cordie.co.uk
We may also collect information about you from third parties, such as:
Your employer or sponsor (e.g. where you have enrolled as one of our students on a professional qualification)
Partners that we work with such as Eastleigh College or the Chartered Institute of Procurement and Supply (CIPS).
WHAT WE DO WITH THIS INFORMATION
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To respond to enquiries and provide customer service
To enable your access to the Virtual Purchasing Academy (VPA)
To fulfil our obligations arising from any contracts entered into between you and Cordie Ltd and for the general management of the same – including the products and services we offer
To administer and manage the examination booking and assessment processes
To organise and deliver training courses
To process payments from or to you/your employer or sponsor
To maintain CPD or Off-The-Job training records (where appropriate)
To provide you with student updates (e.g. availability of revision webinars)
To invite you to complete a feedback form for one of our courses/products/services
To allow us to monitor progress statistics as a basis for continuous improvement of our website and Virtual Purchasing Academy (VPA) portal
To monitor and improve our products and services
To meet health and safety and security requirements where you attend a training course or examination
To verify your identity
To enable us to track system use by user (e.g. use of our learning materials on the VPA)
Internal record keeping and compliance audits
To periodically conduct quality checks on the data we hold on you.
YOUR RIGHTS
You have a number of legal rights to control what we do with your information. You can ask us to make changes to how your data is handled and we will respond promptly should a request be made. Please not that in some cases, asking us to do this may mean that we are no longer able to provide you with our products or services.
For clarity, you have the following rights over the personal data about you that we are holding and processing:
Right to be informed: this statement provides you with information in relation to how your data is processed. This ensures that we are transparent about what we will do with the information you supply to us.
Right of access. You may request details of personal information which we hold about you under the Data Protection Act 2018. This is called a Subject Access Request. Further information on this process and how to apply may be obtained by contacting us directly.
Right to request information held is accurate and how to update it. If you believe that any information we are holding on you is incorrect or incomplete, please e-mail us at info@cordie.co.uk and we will respond as quickly as possible.
Right to erasure. In certain circumstances, you may ask us to delete information about you and stop processing or publishing it (often called the Right to be Forgotten).
Right to object to the processing that is likely to cause you damage or distress. Where you challenge the accuracy or lawful processing of your information, we will consider this.
Right to receive an electronic copy of any information you have consented to us holding known as data portability. You can ask us to provide the personal data about you we hold, securely and in a machine-readable format, so it can be moved, copied or transferred to be used across different services or for you to give to another organisation.
Right to object. We will ensure that we have the right consents in place for sending you information. You can unsubscribe from our mailings and remove your details at any time. If you wish to stop receiving communications from us, you can do so by contacting us directly by telephone or by emailing info@cordie.co.uk.
Rights related to automated decision-making. If there is additional profiling based on the information we hold, then you can object to us making decisions about you based on such processing.
RECIPIENTS WITH WHOM WE MAY SHARE YOUR DATA
We keep your information confidential and will only share your information outside of Cordie Ltd for the purposes mentioned in our Privacy Statement. This may involve sharing with third parties such as:
Agents and organisations contracted to perform business functions on our behalf for the purposes of delivering products/services to you
Regulatory bodies (where necessary for regulatory/audit requirements)
Third party IT and payment processing providers
Third party analytical services
Your employer or sponsor – we will only share information about you with your consent.
We may publish or share anonymised statistics under the condition that no personally identifiable information can be derived from such statistics by third parties.
MARKETING
Unless you have told us not to, we may send you marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications, you can tell us any time by contacting us directly. Cordie Ltd will not share your information with third parties for their own marketing purposes without your permission.
COMMUNICATIONS FROM US
We use the contact details you provide to us to send you information relevant to the pursuance of your professional development, including e-mail, text, phone and post.
HOW LONG WE KEEP YOUR INFORMATION
Cordie Ltd has a variety of obligations to keep the data that you provide. These include ensuring that transactions are processed correctly, identifying fraud, and complying with any laws and rules that apply to us and to our service providers. We will not hold your data for longer than is necessary. We hold the information that you provide to us while you are an active, registered student and when you register for our services. Even when you have completed your studies with us, we may keep certain data (such as student information required of us by professional bodies) to meet our obligations but for no longer than required or permitted by law. Some information may be retained indefinitely by us in order to maintain your academic record for archiving purposes.
SECURITY
We are committed to ensuring that your information is secure with us and with third parties who act on our behalf. We use many tools to make sure that your information remains confidential and accurate. We have a comprehensive Staff Cyber Security Policy detailing our management approach to e-mail security in order to prevent unauthorised access or disclosure. All incoming and outgoing e-mail is scanned by multiple security systems before being accepted or sent out. These security systems will block and hold messages that contain viruses or malware, spam messages, or any other inappropriate content. Where appropriate, senders will be informed that their message has been held by our systems and if held in error, the message can be released and sent successfully.
Unfortunately, no data transmission or storage system is completely secure. If you feel that the security of your account or interaction with us has been compromised, please contact us immediately. If such a disclosure does occur, we will contact you as soon as possible to explain what has happened and take all steps required of us to meet our obligations under the Data Protection Act 2018.
A NOTE ON LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
COMPLAINTS PROCESS
If you wish to make a complaint about how we have processed your personal information then please contact us directly for a copy of our formal Complaints Policy. This details the process we wil take to investigate and address any complaint received. If we cannot resolve your complaint, then you have the right to escalate your complaint to the Information Commissioner’s Office:
The Information Commissioner’s Office Wycliffe House
Water Lane Wilmslow Cheshire SK9 5AF
This Privacy Statement applies to all the operating divisions of Cordie Ltd. We reserve the right to amend the Privacy Statement from time to time.
You should check this page from time to time to ensure that you are aware of any changes.