Our Booking Terms & Conditions
Version 8.0 (May 2023)
The following terms and conditions apply to all our course bookings, exam bookings and book orders. By placing a booking or order request on this site, you are agreeing the following terms apply:
1. Contract
By completing and submitting a booking or an order request on this website, you are confirming your intention to enter into legal relations with Cordie Ltd (“us”). All bookings on our Study Centre programmes and exam schedules are subject to these terms and conditions. You are deemed to have read, understood and accepted them when placing any order request on this website and/or submitting a signed booking form to us.
Acceptance of these terms and conditions constitutes a legally binding contract under English Law and this represents the entire agreement between us. We are not bound to accept or agree to any other terms and conditions of booking, including those incorporated within any Purchase Order you may submit as part of your booking request.
For the purpose of clarity, the contracting parties shall be Cordie Ltd (as the provider of the services) and either you in person or your employing organisation (as the procurer of the services). The name of the contracting entity (you or your employer) shall be clearly stated on the booking request. You should print a copy of these terms and conditions for your reference.
2. Description and Pricing of Tuition Services
All tuition services shall be carried out with reasonable skill and care, commensurate with that expected of a privately-owned provider of procurement training and tuition services in the UK. Although we make every effort to ensure the prices listed for our tuition services are correct, mistakes may sometimes occur. If a mistake is discovered within your booking request, we will inform you and give you the option of either reconfirming your booking at the correct price or withdrawing it. We reserve the right to change list prices without notice. We also reserve the right to refuse to supply to any individual or company. Fees quoted are exclusive of VAT, which will be itemised separately on any subsequent invoice.
3. Booking Errors
You are solely responsible for the accuracy of the information you submit within your booking request. In particular, with regards to your CIPS membership number and any other information required for bookings we make on your behalf, such as exam bookings or your personal data such as your address. You warrant to indemnify and hold harmless Cordie in respect to any errors you make and their subsequent consequences. You also acknowledge that your request for us to book your exams or order your study guides on your behalf represents a nomination of the Chartered Institute of Procurement & Supply (CIPS) as a sole supplier and, as such, you cannot hold Cordie liable for errors made by CIPS on your behalf.
4. Additional Services
If you wish to order your CIPS examination(s) via Cordie then these should be ordered and paid for via our online booking system on this website. Exam bookings cannot be made in advance of the CIPS exam entry window, nor after the CIPS booking deadline. Pricing for these additional services is subject to change, so please consult the current prices before placing your booking request. CIPS operates strict deadlines for booking exams and it also has limited capacity. Our receipt of your booking request does not guarantee you an examination place, nor does it guarantee an exam booking at the date, time or exam venue of your choice.
In the event that your preferred exam date, time and/or venue is not available, we shall endeavour to assign your booking to an alternative date, time or venue that is equally acceptable to you. In the event that this is not possible (for example because of proximity to the deadline closure) we shall attempt to book your exam at the nearest possible date, time or venue to that which you have requested. You accept that we are operating on your behalf and you warrant to indemnify and hold harmless Cordie in respect to any alternative exam date, time or venue that we book for you with CIPS, irrespective of whether you have requested this specific date time or venue.
Cordie is not an agent of CIPS and so by requesting us to book your exams and/or to order your study guides from CIPS, you understand you are nominating our use of CIPS as the supplier of your exam places and study guides. You agree to indemnify Cordie for any errors made and consequential losses caused by this nominated supplier, in particular for any liabilities associated with exam booking errors, delays, maladministration and/or study guide delivery errors.
Payment must be received in full before we accept your booking request for a CIPS exam. Your exam booking will only be confirmed by Cordie after we receive confirmation from CIPS. Please note that once your exam booking has been confirmed by CIPS these additional services are non-refundable and non-transferable under all circumstances. You are advised to monitor your CIPS booking confirmation within your ‘MyCIPS’ account and any booking-related communications or changes advised directly by CIPS.
In the event we do not receive your payment in full prior to the exam entry deadline, Cordie shall not proceed with your exam booking request and you will forfeit your exam booking. In this event you warrant to indemnify and hold harmless Cordie in respect of any associated consequences.
Our exam booking service is entirely optional in order to provide you with an added-value seamless one-stop service. Should you prefer to book your own exams with CIPS you should register with them as a ‘self study’ student in order to have your exam booking accepted.
5. Payment Terms
All online booking requests are payable at the time of booking. For other methods of booking, a VAT invoice will be sent to cover your payment. Full payment is required within 14 calendar days of the date of the invoice. We reserve the right to cancel your booking if payment is not received on time.
We will not book any exams for you, nor distribute any tuition materials nor books, until we have received payment in full. Unless otherwise agreed, payment must be made in UK pounds sterling.
6. Multiple Booking Discounts
Unless otherwise stated, any multiple booking discounts or any other reductions specifically mentioned in our publicity may not be used in conjunction with any other special discounts or offers that may be offered from time to time.
7. Transfers
You may transfer your tuition booking to an alternative date and/or location provided that you give us at least 30 calendar days’ written notice and your transfer request applies to the same study module. Only one transfer request can be made per booking and it will only be accepted if the original booking has been paid for in full. If you transfer your tuition booking, you cannot subsequently cancel it. All tuition transfer requests falling outside of these conditions will be regarded as a cancellation. Alternatively, with our written agreement, you may allocate your tuition place to a substitute attendee provided that they are registered with us as a student. All additional services booked (such as exams or study guides) are non-transferable.
8. Cancellation
All cancellation requests must be received in writing and are subject to a pre-notified administration charge of £100 +VAT, together with any cancellation charge as detailed in Clause 9. We will only accept cancellation requests directly from you as the procurer of the services. For clarity we will not accept cancellation requests from any other third party claiming to be acting on your behalf irrespective of whether they are or otherwise.
8.1 Cancelling Online Bookings
If you have booked online, you are entitled to a 14 calendar day cancellation “cooling off” period under the terms of the Consumer Contracts Regulations 2014. The cooling off period begins on the date of your booking. If you cancel your booking during the cooling off period, you will be entitled to a full refund.
Where any tuition services have been received in part during the cooling off period, you will be entitled to a credit note for the amount equivalent to value of the tuition services that remain outstanding less the administration charge and any cancellation charges that apply as detailed in Clause 9.
All cancellations received after the cooling off period will be subject to the administration and cancellation charges detailed in Clause 9 and a credit note will be issued for the amount remaining.
8.2 Cancelling Non-Online Bookings
Non-online bookings do not attract a cooling off period. Where payment has been received, a credit note will be issued for the relevant amount less the administration charge and any applicable cancellation charge as detailed in Clause 9.
If at the time of your cancellation request, payment for the services has not been received, your booking will be cancelled from our system and we will issue you a credit note against our original invoice.
9. Cancellation Charges
All cancellations incur the £100 +VAT pre-notified administration charge detailed in Clause 8 plus the relevant cancellation charge that is calculated according to the amount of notice we receive from you. The following details the relevant charges:
If we receive your cancellation request 30 calendar days or more prior to the date of the study event, you will be charged the pre-notified administration charge of £100 + VAT but there will be no associated cancellation charge.
If we receive your cancellation request 14-29 calendar days prior to the date of the study event, you will be charged a cancellation charge of 30% the original tuition fee (+VAT) as well as the pre-notified administration charge of £100 + VAT.
If we receive your cancellation request 13 calendar days of less prior to the date of the study event, you will be charged a cancellation charge of 100% the original tuition fee (+VAT) as well as the pre-notified administration charge of £100 + VAT.
On the occasion that a multiple booking is cancelled, we shall apply the cancellation charge to the nearest forthcoming study event date and credit back any remaining fees less the administration charge. Please note, if you cancel a multiple booking you will forfeit any multiple booking discount that was applied.
CIPS examination fees are all non-refundable and cannot be credited back to you.
All credits are in the form of a credit note that can be redeemed against any future bookings or other Cordie services. Under no circumstances do we offer cash refunds.
10. Failure to Attend
You shall be deemed to have received our tuition services whether you attend the study module or not. Failure to attend for whatever reason will be deemed a ‘no show’ and so cancellations or transfers shall be accepted retrospectively. Our terms of transfer and terms of cancellation do not apply in the event you fail to attend our study events and you will be charged for these services whether you attend or not.
11. Copyright
All materials (“Cordie Materials”) provided for the tuition services including graphics, code, text products, digital products, software, audio, video, recordings and design are owned by Cordie, or other third-party providers such as CIPS. No content in whole or in part of the Cordie Materials may be copied, reproduced, shared, transferred, disseminated, uploaded, posted, displayed, linked to or used in any way without the prior written permission of Cordie. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Cordie, or in the case of material licensed to Cordie, the owner of such materials.
12. Data Protection
Cordie is a registered ‘data processor’ with the UK’s Information Commissioner in accordance with the Data Protection Act 2018 for the processing and storage of customer’s personal data. Your personal data will not be used for any purpose other than to deliver the tuition services and any additional services you have requested. The data will not be disclosed to any external sources other than CIPS or any of our external accreditation bodies without your written consent (unless there is a legal obligation to do so).
The information within your booking request will be retained securely by Cordie within the UK. Please inform us in writing if you wish to have your personal data removed and/or to exercise your ‘right to be forgotten’. For further information please refer to Cordie’s full Privacy Statement. A copy of which is available via the Privacy Policy link at the bottom of this page.
13. Important Note
It may be necessary for reasons beyond our control to change the content and timing of the tuition services including the entire programme, individual workshops, the tutors, the date or the venue. This includes switching from classroom-based tuition to online web-based tuition in the event of a public safety incident.
In the unlikely event that we cancel the whole programme of study we will automatically make a full refund, but hereby disclaim any further liability for any losses, consequential or otherwise.
14. Further Information and Queries
If you require any additional information about the nature, content or terms of our published services then please contact us directly. We aim to provide a smart, friendly and professional service to all our customers. If, in the unlikely event that you are unhappy with any aspect of our service, then we respectfully ask you to express your queries or concerns directly to us. We will endeavour to service any personal or technical queries as promptly and efficiently as possible.